Return & Refund Policy

We strive to ensure that all products delivered meet our quality standards. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

To be eligible for a return, customers must:

• Submit a return request within 3 days of receiving the order for damaged, defective, or incorrect items.
• Provide proof of purchase, including the order number and purchase details.
• Provide clear photographs showing the issue where applicable.
• Return the item in its original condition and packaging.

Items that have been used, altered, damaged by misuse, or are not in their original condition may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Custom-made or personalized items
• Clearance, promotional, or final-sale items
• Products damaged due to customer misuse or negligence
• Any item specifically marked as non-returnable

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order.

Upon verification, we will provide one of the following remedies at our discretion:

• Replacement of the item
• Exchange for an equivalent item
• Full refund

No additional shipping charges will apply for approved damaged, defective, or incorrect item claims.

4. Return Authorization

• All returns require prior approval from our Customer Service team.
• Returns sent without authorization may be refused and returned to the sender.

5. Return Shipping

Unless the return is due to a defective, damaged, or incorrect item:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Customers are strongly encouraged to use a trackable shipping service when returning products. We are not responsible for returns lost or damaged during transit.

6. Inspection and Approval

• Returned items will be inspected within 3 to 5 business days after they are received.
• Once the inspection is completed, customers will be notified of the approval or rejection of their refund request.

7. Refund Process

If a refund is approved:

• Refunds will be issued to the original payment method used during purchase.
• Processing times may vary depending on the payment provider.
• Most refunds are completed within 5 to 14 business days after approval.
• Shipping fees paid during the original purchase are non-refundable unless the return is due to our error.

8. Contact Us

To initiate a return or refund request, please contact:

Email: enquiry@schwenhan.com

WhatsApp/ Call: +6010-392 8662

Please include:

• Order Number
• Customer Name
• Description of the issue
• Supporting photographs (if applicable)

Our Customer Service team will guide you through the return process.